Billing policy

This Billing Policy governs subscription charges, communications-wallet funding, usage charges, payments, refunds, and financial obligations associated with your use of the Covent platform (“Service”). This policy is incorporated by reference into our Terms of service and should be read in conjunction with them.

By starting a Starter subscription or funding the communications wallet, you agree to the billing terms described herein. All amounts are in U.S. dollars unless otherwise stated. “Covent” refers to Covent LLC, a Wyoming limited liability company.

Free account. Free requires no payment method and includes a total, non-renewing allowance of 500 qualifying buyer reveals for in-platform use. CSV, MCP, GoHighLevel, and other paid integrations are not included. Reveal usage and remaining allowance are not displayed to the customer.

Starter. Starter is available for $299 per month or $2,988 per year, equivalent to $249 per month when billed annually. Starter includes the complete Covent experience, including supported CSV, MCP, GoHighLevel, and integration workflows, subject to reasonable fair-use and abuse protections. Covent does not display a customer-facing credit or reveal balance.

Fourteen-day trial. Eligible new Starter subscriptions include a fourteen (14) day free trial. A valid payment method is required when the trial begins. The first subscription charge is collected when the trial ends unless you cancel before that time.

Recurring billing. After the trial, monthly subscriptions are billed in advance each month. Annual subscriptions are billed as one upfront payment for twelve (12) months and renew on the anniversary of the first paid term.

Custom agreements. Some high-volume customers may have custom pricing, volume commitments, or negotiated terms documented in a separate order form or service agreement. In the event of a conflict between this Billing Policy and a signed custom agreement, that agreement controls.

Calls, SMS, email, phone numbers, call recordings, and related communications services are billed separately from Free and Starter through the communications wallet. These charges do not purchase buyer reveals. Current rates are as follows:

Rate changes. Usage rates are subject to change with at least thirty (30) days’ written notice. Rate changes reflect underlying third-party cost adjustments (carrier fees, Twilio pricing, regulatory surcharges) and do not require plan cancellation to take effect.

Communications-wallet balance. Eligible communication usage is charged at the applicable per-unit rate against your communications-wallet balance. If the balance is insufficient, the associated communication activity will not be executed until the wallet is funded.

Separate billing system. Communications-wallet funding, balances, top-ups, and automatic reload are separate from subscription access and buyer-reveal accounting. Canceling Starter does not itself refund or convert wallet funds.

Wallet balance. Funds in the communications wallet are used only for calls, SMS, email, phone numbers, call recordings, and related communication services. You may add funds through the Service.

Minimum top-up. The minimum wallet top-up is displayed at checkout. Funds are added to your wallet after successful payment.

No expiration. User-funded wallet balances do not expire while your account is active and in good standing.

Non-transferable. Wallet funds are non-transferable between accounts and cannot be applied to subscription fees or buyer reveals.

Wallet funds upon account closure. Upon account termination, you may request a refund of your remaining user-funded wallet balance within thirty (30) days. The minimum refundable amount is $5.00. Promotional, bonus, or complimentary wallet funds are non-refundable and have no cash value. After thirty (30) days, unclaimed funds are forfeited.

Insufficient balance. If your wallet balance is insufficient to cover a usage-based charge, the transaction will be declined and the associated feature (SMS, call, email) will not be executed. Covent is not liable for failed communications due to insufficient wallet funds.

How it works. Automatic reload adds funds to your communications wallet when its balance falls below a threshold you configure. When triggered, your default payment method is charged for the amount you specify.

Configuration. You control both the wallet-balance trigger and the reload amount. You may modify or disable automatic reload at any time in your billing settings.

Authorization. By enabling automatic reload, you authorize Covent to charge your default payment method automatically and without additional confirmation each time your balance drops below your configured threshold. Each reload will appear as a separate transaction on your payment method statement.

Refunds. Funds added through automatic reload are subject to the same terms as manually funded communications-wallet balances.

Failed automatic reload. If a reload charge fails, we will retry once after twenty-four (24) hours. If the retry fails, automatic reload is temporarily disabled and you will be notified by email. Communications services may be interrupted if your wallet balance reaches zero.

Your responsibility. You are solely responsible for ensuring your payment method is valid and that your automatic-reload settings are appropriate for your usage level. Covent is not liable for charges resulting from your reload configuration, including charges that you consider excessive.

Requirement. To send SMS messages through the Service, your business must complete A2P 10DLC registration as required by U.S. wireless carriers and The Campaign Registry (TCR). This is a regulatory requirement, not a Covent policy.

Application fee. A one-time application fee of $100.00 is required to register your brand with TCR. This fee covers identity verification, brand registration, and initial vetting. The application fee is non-refundable regardless of the outcome of your registration.

Campaign fees. Each SMS campaign you register incurs a $15.00 fee covering TCR campaign vetting and carrier onboarding. Campaign fees are non-refundable, including if a campaign is rejected, suspended, or terminated.

Recurring fees. Carriers may impose recurring monthly fees for active campaigns, number verification, and compliance monitoring. These fees are passed through at cost and will appear on your invoices as line items. Covent does not mark up carrier-imposed fees.

No guarantee of approval. Covent does not guarantee that your A2P registration will be approved by TCR or any carrier. Registration decisions are made by TCR and the carriers based on their own criteria. If your registration is denied, you will not be able to send SMS messages through the Service until registration is approved.

Compliance obligations. Maintaining your A2P registration in good standing is your responsibility. Violations of carrier policies, TCPA, or TCR guidelines may result in campaign suspension, throughput restrictions, or registration revocation by the carriers, none of which entitle you to a refund of any fees.

Accepted methods. We accept Visa, Mastercard, American Express, and Discover credit and debit cards, plus ACH for supported U.S. bank accounts. Additional payment methods may be made available at our discretion.

Default payment method. Your default payment method is used for Starter renewals, communications-wallet top-ups, and automatic wallet reload. You must maintain at least one valid payment method on file for Starter.

Updating payment information. You may update your payment method at any time through your billing settings. If your payment method on file expires, is declined, or your bank account becomes unavailable for ACH debit, you are responsible for updating it promptly to avoid service interruption. We will send card-expiration reminders when card data is available.

Automatic card updates. We use automatic card update services provided by Visa (Account Updater) and Mastercard (Automatic Billing Updater) to help keep your payment method current. If your card is reissued by your bank (e.g., due to expiration or replacement), your stored payment details may be updated automatically. This service is provided on a best-effort basis and does not guarantee that all card updates will be captured.

Payment processing. All payment processing is handled by Stripe. Your payment information is transmitted directly to Stripe and is not stored on Covent servers. Stripe’s terms of service and privacy policy govern the processing of your payment information.

Authorization. By providing a payment method, you authorize Covent and our payment processor to charge that payment method for all fees incurred under these terms, including subscription fees, usage charges, communications-wallet top-ups, automatic-reload transactions, A2P registration fees, taxes, and any other amounts owed.

Invoices are generated for each subscription payment, communications-wallet top-up, and usage billing cycle. Invoices are available in your account settings and are hosted by Stripe. We send an electronic receipt to the email address associated with your account after each charge, including the charge amount, a description of the subscription, service, or wallet funding purchased, and instructions for how to cancel or modify your subscription.

If you require specific invoice formatting for tax or accounting purposes (e.g., company name, tax ID, purchase order number), you may update your billing details in your account settings or contact us at help@getcovent.com.

Consent records. We retain records of your enrollment consent, auto-renewal acknowledgment, and communications-wallet automatic-reload authorization for a minimum of three (3) years or one (1) year after account termination, whichever is longer.

Retry schedule. If a subscription payment fails, we will reattempt the charge up to five (5) times over fourteen (14) days using Stripe’s smart retry system, which optimizes retry timing based on the type of decline and likelihood of recovery. We may also align retries to common payroll dates to maximize recovery.

Tiered account restrictions. Failed payments trigger the following escalation:

Notifications. We will notify you by email at each stage: when payment fails (Day 0), before restriction (Day 7), when restricted (Day 8), before suspension (Day 14), when suspended (Day 15), and before data deletion (Day 53, seven days before termination). We may also send SMS notifications for restriction and suspension warnings if you have a phone number on file.

Reactivation. You may reactivate your account at any time before termination by updating your payment method and paying all outstanding balances. Upon reactivation, your account will be restored to full access. Reactivation after the data deletion date is not possible.

Starting Starter. Free customers may start a Starter subscription through the Service. Eligible new subscribers receive the fourteen (14) day trial described in Section 2; otherwise Starter access begins after successful payment.

Billing-cycle changes. You may switch Starter between monthly and annual billing when that option is available in billing settings. The effective date, any prorated amount, and the next charge are shown before confirmation.

Cancellation. You may cancel your subscription at any time. Canceling during the trial prevents the first subscription charge. Otherwise, cancellation takes effect at the end of the current paid period. Starter remains available until the applicable trial or paid period expires. After Starter access ends, product usage is unavailable until billing is resolved or a new subscription begins; the account does not automatically receive a new Free allowance. If you believe there has been a billing error, contact us at help@getcovent.com.

Inactive accounts. To help prevent customers from being billed for unused service, we may cancel a subscription if no login or product activity is recorded during the first thirty (30) days after signup, or if no product usage is recorded for three (3) consecutive months. We may notify you before cancellation and provide an opportunity to keep your subscription active.

Pausing. If a pause option is offered, its price and duration will be shown before confirmation. During a pause, your data is preserved but product usage is unavailable.

All prices listed by Covent are exclusive of taxes unless otherwise stated. You are responsible for all sales tax, use tax, value-added tax, goods and services tax, withholding tax, and any other taxes, duties, or levies imposed by any taxing authority in connection with your use of the Service.

Where required by law, we will calculate and add applicable taxes to your invoices. If you are exempt from certain taxes, you must provide a valid exemption certificate to help@getcovent.com before the charges are incurred.

Regulatory surcharges imposed by telecommunications carriers (e.g., Universal Service Fund contributions, E911 fees, number portability charges) may be passed through as separate line items on your invoices.

If you believe any charge is incorrect, you must notify us in writing at help@getcovent.com within sixty (60) days of the charge date. Your notice must include the transaction date, amount, and a description of why you believe the charge is in error.

We will investigate and respond within five (5) business days. If we determine a billing error occurred, we will issue a credit or refund as appropriate. You remain obligated to pay all undisputed portions of any invoice while a dispute is pending.

Filing a chargeback or dispute with your bank or credit card company without first following this dispute process may result in account suspension and additional fees.

All fees are denominated and charged in U.S. dollars (USD). If your payment method is denominated in a different currency, your bank or card issuer will apply the exchange rate at the time of the transaction. Any currency conversion fees, international transaction fees, or cross-border charges imposed by your financial institution are your responsibility.

For billing questions, payment issues, or account inquiries, contact us at:

Email: help@getcovent.com

Covent LLC, a Wyoming limited liability company.