Wallet balances and recharges

The wallet is your prepaid balance for communication usage - SMS, calls, and email. Your subscription covers the platform; wallet credits cover what you send. This article explains how to monitor, top up, and avoid surprises.

Where to check your balance

Two places:

• Settings > Usage - detailed view with SMS, call, and email balances, recent activity, and spend projection.
• Top-bar wallet indicator - a quick-glance balance, usually visible near the profile menu.

Recharging

Click Add credits from either location. Choose a top-up amount (or enter a custom amount), confirm your payment method, and the funds land in your wallet immediately after the charge clears.

Auto-reload

If your workspace supports auto-reload, you can set a threshold: when the wallet balance dips below that threshold, Covent automatically charges your card and tops up by a preset amount. Useful for anyone running daily campaigns - it prevents mid-campaign stoppages.

What counts against the wallet

• Outbound SMS - charged per segment (~160 chars per segment)
• Outbound calls - charged per minute, billed in one-minute increments (see rates)
• Outbound email - charged per send
• Carrier and registration fees - when applicable (e.g., the one-time A2P 10DLC fee)
• Skip trace - if applicable to your plan, per-lookup charges

Inbound activity (replies, inbound calls) is free and doesn't touch the wallet.

What happens when the wallet hits zero

• Active campaigns pause automatically. They resume when the wallet is refunded.
• One-off messages from the Inbox fail with an error; retry after recharge.
• The platform remains fully functional - only outbound sending is blocked.

Credits never expire

Unused wallet credits don't expire as long as your account is active. That said, credits are non-refundable - see the cancellation/refunds article for details.

Reading the activity log

The activity log in Settings > Usage shows every wallet debit with timestamp, type (SMS/call/email/fee), amount, and the campaign or message it's tied to. If a number looks off, this is where you reconcile.

Top-up amounts and minimums

The minimum wallet top-up is $10. You can pick a preset amount or enter a custom amount above the minimum, and credits land in your wallet immediately once the payment clears.

Auto-reload details

You control both the trigger threshold (e.g. "when the balance is below $10") and the reload target (e.g. "reload to $50") in Settings > Billing. If an auto-reload charge fails, we retry once after 24 hours; if that also fails, auto-reload is paused and we email you. You can change or turn off auto-reload at any time.

Receipts for wallet charges

Every top-up - manual or auto-reload - generates a downloadable invoice in Settings > Billing and an emailed receipt. See Invoices and receipts.