Usage and communication credits

Communication usage in Covent (SMS, calls, email) is billed separately from your subscription via a prepaid wallet. This article explains how to see your balance and when to top up.

Where to find it

Go to Settings > Usage.

What's shown

• SMS balance. Available credit for outbound SMS. Each segment (roughly 160 characters) is billed at the current per-segment rate.
• Call balance. Available credit for outbound call minutes.
• Email balance. Available credit for outbound emails.
• Recent activity. A rolling log of what was sent and how much it cost.
• Spend projection. Based on your recent activity, roughly how many days you have left at the current burn rate.

Current rates

See the Pay-As-You-Go Communications billing article for the live per-unit rates.

Topping up

Click Add credits. Credits are applied to your wallet immediately after the charge clears. Credits never expire.

What happens when the wallet runs dry

• Campaigns that depend on wallet funds pause automatically. They resume when the wallet has funds again.
• One-off messages from the Inbox fail gracefully with an error.
• Inbound messages and inbound calls are unaffected - they don't consume wallet credits.

Pre-funding before a big push

Before running a large campaign, go to Usage and confirm the wallet has enough credit for the expected send volume. There's nothing worse than stopping halfway because you ran out mid-send.