Starting Starter and switching billing periods

Covent has two account experiences: Free and Starter. Free accounts can begin a Starter subscription from Settings > Billing.

Starting Starter

Choose monthly or annual billing, review the price and trial terms shown on screen, and add a payment method. Eligible new customers receive the full Starter experience during the 14-day trial.

Switching monthly to annual

Open Settings > Billing, choose annual billing, and review the confirmation before submitting the change. The confirmation shows the annual total and when the change takes effect.

Switching annual to monthly

Open Settings > Billing and choose monthly billing. The confirmation shows when monthly billing begins. Your existing annual access continues through the period you already paid for.

Cancelling Starter

Use Cancel subscription in Settings > Billing. The cancellation screen shows how long Starter access continues before the subscription ends.

A note on the communications wallet

Your communications wallet is separate from Starter. Switching a billing period or cancelling Starter does not convert or spend wallet funds used for SMS, calls, and email.

For the authoritative terms, see the Billing Policy linked at the bottom of this page.