Cancellation and refunds

You can cancel your subscription at any time from Settings > Billing > Cancel subscription. Your access continues until the end of the current billing period, and your plan features stay active until then.

Pause instead of cancel

If you just need a temporary break, use the Pause account option instead. Pausing freezes future subscription billing while keeping all your data - investors, listings, history - intact, and you can resume anytime to restore full access. It's ideal for seasonal wholesalers.

Inactive-account cancellation

To avoid billing you for service you aren't using, we may cancel your subscription if there's no login or product activity during your first 30 days after signup, or no product usage for three consecutive months. We'll usually notify you first so you can keep your plan active. This cancels the subscription, not your account - your data is preserved.

Refunds

Subscription fees are generally non-refundable once a billing period starts; cancelling stops the next renewal rather than refunding the current period. Prepaid wallet credits are non-refundable but never expire while your account is active. A2P 10DLC registration and campaign fees are non-refundable because they're passed through to carrier registration.

If your account closes - voluntarily or involuntarily - you can request a refund of your remaining user-purchased credit balance within 30 days, with a $5 minimum refundable amount. Promotional or bonus credits have no cash value.

Billing errors

If you believe a charge is incorrect, contact help@getcovent.com within 60 days of the charge date with the transaction date, amount, and why you think it's wrong. We'll investigate and respond within five business days, and issue a credit or refund if we find an error.

For full details, see our Billing Policy linked at the bottom of this page.